International Transfers with Western Union in FinUnion: Send and Withdraw Cash
Western Union Money Transfers in FinUnion – Your Global Connector
At FinUnion, we understand the need for fast and secure money transfers worldwide. Thanks to our partnership with Western Union, one of the leaders in international money transfers, you can now conveniently send and receive cash at our branches. We are your trusted Western Union point, providing easy access to a global transaction network.
Supported Transaction Types:
At our FinUnion locations, you can carry out the following types of Western Union transactions:
Deposits in PLN:
We accept deposits in cash only. The transfer fee is charged only at the time of deposit.
Withdrawals in PLN:
Receive your funds quickly and securely. The withdrawal transaction is visible in the Western Union system for up to 30 days from the date of sending. After this period, for security reasons, the transaction is no longer available for immediate payout; in such cases, it is necessary to contact Western Union customer service to have it restored.
Western Union at FinUnion: Step-by-Step Guide
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Step 1Prepare Your Details and Funds
Before your visit, prepare the recipient’s full name, the country you are sending money to, and the recipient’s phone number. Remember that we only accept deposits in PLN cash. Make sure to bring a valid ID.
Step 2Visit a FinUnion Location
We invite you to one of our FinUnion branches. We are an authorized Western Union agent, ready to efficiently process your transfer. Our staff will assist you with every aspect of sending money.
Step 3Send the Money
Provide our staff with the prepared recipient details, the amount you wish to send, and your identification document. After verifying the information, hand over the cash. We will process your transaction quickly and securely.
Step 4Receive the MTCN Number
After completing the transaction, you will receive a payment confirmation. It is crucial that you provide the recipient with the Money Transfer Control Number (MTCN) — it is required to collect the funds. Remember, Western Union transfers reach recipients very quickly!
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Step 1Request the Transfer Details
Ask the sender for all the necessary payout details: their full name, the sending country, the exact amount, and the Money Transfer Control Number (MTCN). The MTCN is a unique number that allows us to identify your transfer.
Step 2Prepare a Valid ID Document
In order for us to release the funds, you must present a valid identity document (e.g., passport, Polish national ID card, EU ID card, or a Residence Card issued by the Polish government). Make sure that the details on the document match the transfer information.
Step 3Visit Our Branch
We invite you to our FinUnion branch. Provide our staff with the transfer details you received from the sender along with your identification document. If there are any doubts regarding your name or address, our staff may ask for verbal confirmation.
Step 4Collect the Money and Confirmation
After quick verification and approval of the details, you will receive your money in cash. We will also print a transaction receipt for you to sign. Remember, the transfer is available for collection for 30 days from the date it was sent!
Western Union Transaction Conditions at FinUnion – What You Need to Know?
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Western Union money transfers are a quick and secure way to send and receive cash worldwide. FinUnion is an authorized Western Union agent, which means you can easily send money with us in PLN (Polish Złoty) or receive a transfer sent to you from abroad. The entire process takes place in person at our stationary locations, ensuring security and professional service.
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To complete a transaction, you must present a valid original identity document and be of legal age. We accept: a passport (for everyone), a Polish national ID card, a national ID card for EU citizens issued by an EU country, and a Residence Card issued by the Polish government. The full list of accepted and non-accepted documents can be found on our "International Transfers" subpage.
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To collect a money transfer, the recipient must provide: the sender’s full name, the country from which the transfer was sent, the exact amount, and the Money Transfer Control Number (MTCN). The MTCN is mandatory in Poland and serves as the key to identifying your transfer.
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The payout exchange rate is always fixed and determined at the moment the transfer is sent (on the day of deposit). This means the rate will never change, guaranteeing certainty of the received amount regardless of later market fluctuations. You receive exactly the value that was sent, converted at the rate from the day of sending.
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No, the Western Union transfer fee is charged only when the sender deposits the funds. The recipient receives the full transfer amount (converted if it was sent in another currency) without any additional charges on their side.
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A withdrawal transaction is visible in the Western Union system for up to 30 days from the date of sending. After this period, for security reasons, the transfer is no longer available for immediate payout. In such a case, you must contact Western Union customer service to have the transfer restored and made available for collection again.
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Yes, changes to a transfer (e.g., updating recipient details) or a refund are possible. To do this, the sender must fill out a special request form and submit it to the Western Union Customer Service Office. The sender must appear in person and present the same ID used during the deposit. Only the sender can make changes, except for a request to restore the transfer for payout (within 9 months of sending), which can also be submitted by the recipient.
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The key is to use Western Union services only when sending money to friends or family. Never send money to someone you don’t know personally. Do not send money for online purchases, in unverified emergency situations, as a rental deposit, to claim a prize, for a job, or for loan payments. If you suspect fraud, immediately contact Western Union at 800-207-606. Remember, once the funds have been collected, a refund is usually not possible.
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The MTCN number in Poland is mandatory and must be correct. For recipient details (first/last name), a difference of up to 3 letters is allowed, provided it does not change the pronunciation of the name and the payout amount is less than 1,000 USD (or equivalent). For amounts above this limit, the details must be entered without any errors. Always make sure the information provided by the sender is as accurate as possible to avoid problems with withdrawal.
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No, according to Western Union’s internal procedures and FinUnion’s rules, we do not accept the mObywatel app, a driver’s license, or photocopies of documents as valid identity documents for processing transfers. Please prepare one of the accepted original documents, such as a passport, a Polish national ID card, an EU ID card, or a Residence Card issued by the Polish government.
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At our FinUnion branches, Western Union transfers can only be deposited in PLN. You may specify the amount you wish to send either in PLN or in the currency the recipient will receive, and our system will automatically convert it at the applicable Western Union exchange rate.
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The MY WU number (formerly Gold Card) is part of the Western Union loyalty program. If you do not yet have this number, our staff at FinUnion will gladly help you join the program. It is very beneficial for customers, as the MY WU program offers additional advantages and conveniences for future money transfers, such as faster transactions and reward point accumulation.
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For transaction security and in line with Western Union procedures, our staff must verify your details when processing a payout. If your ID does not include your address, we will ask you to confirm it verbally. It is important that you do not refuse to provide your address, as in such a case we will not be able to process the payout. This measure is in place to protect both the customer and the system from potential fraud.
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Yes, you can check the status of your Western Union transfer online on the Western Union website using the MTCN number. If you have additional questions regarding the status, you can also contact Western Union customer service directly at 800-207-606.
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Standard Western Union transactions have their limits. It is also important to note that transactions where one customer makes a withdrawal and then immediately a deposit may be treated as suspicious. Our staff is trained in Anti-Money Laundering (AML) procedures and monitors all unusual operations to ensure transaction security and compliance with regulations. For questions about specific limits, please contact our branch.
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Standard Western Union transactions have their limits. It is also important to note that transactions where one customer makes a withdrawal and then immediately a deposit may be treated as suspicious. Our staff is trained in Anti-Money Laundering (AML) procedures and monitors all unusual operations to ensure transaction security and compliance with regulations. For questions about specific limits, please contact our branch.
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